
ETIS GATHERING 2025
Join us at the ETIS Gathering 2025, taking place on June 5th & 6th at the Royal Olympic Hotel in the heart of Athens. This year’s theme, "How Resilient Telcos Leverage AI and...
This group exchanges strategies, use cases, and solutions related to business objectives in sales, self-service, and customer experience in the digital environment.
Digital environment + communications development: webchat, video chat, apps, website development, chatbots + A
Digital Sales: Omni-channel design, sales funnel management, analytics, campaigns
Identity Management: Authentication, login, privacy, personalization, targeting + segmentation
User experience design + management: Customer journey, self-service optimization, NPS, channel management, dev/ops, KPIs
Agile development + digital culture enhancement
Working Group confidentiality rules can be accessed here.
PARTICIPANT PROFILE
Ruxandra Cioban coordinates the activities for this group.