ETIS GATHERING 2025
Join us at the ETIS Gathering 2025, taking place on June 5th & 6th at the Royal Olympic Hotel in the heart of Athens. This year’s theme, "How Resilient Telcos Leverage AI and...
Digital Sales And Customer Experience Working Group
Presentation
This group exchanges strategies, use cases, and solutions related to business objectives in sales, self-service, and customer experience in the digital environment.
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Digital environment + communications development: webchat, video chat, apps, website development, chatbots + A
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Digital Sales: Omni-channel design, sales funnel management, analytics, campaigns
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Identity Management: Authentication, login, privacy, personalization, targeting + segmentation
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User experience design + management: Customer journey, self-service optimization, NPS, channel management, dev/ops, KPIs
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Agile development + digital culture enhancement
Working Group confidentiality rules can be accessed here.
PARTICIPANT PROFILE
- Heads/ Directors of Digital
- Digital (Service/ Operations/ Marketing) Managers
- SVPs/ Directors/ Managers of E-Business
- Online-Cross Channel Development SVPs/ Directors/ Managers
- Participation by supporting parties subject to approval by the working group
Ruxandra Cioban coordinates the activities for this group.